LEDGrowLights.co.uk is a part of DIYLEDUK LTD.
This website is operated by DIYLEDUK Ltd. Throughout the site, the terms “we”, “us” and “our” refer to DIYLEDUK LTD.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
Downloading, using and modifying our images or content is strictly forbidden without Prior permission. All pictures, logos and site content belongs to the relevant companies. Legal action will be taken against any business, persons or entities that re-use our content without prior permission.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
All payments are made through secure encryption. We accept the following Payment options-
Cash on collection. (Must be pre arranged before order)
Cash in the post. (At your own risk)
VAT is included in the RRP and is charged at 20% for UK orders. A full VAT invoice can be provided on request.
EU/International Orders. Please check your local import tax laws as we are not responsible for any import tax or duties. We also do not accept returns due to unpaid taxes and/or duties.
We aim to dispatch all orders made before 1PM the Same day. This excludes weekends and bank holidays.
All items are sent in plain secure packaging with no logos. Once dispatched you will receive tracking information. Average delivery time is 1-2 days after dispatch for UK customers. Please contact us if your order hasn't arrived within 5 working days from payment for UK customers and 7 working days for EU customers.
Mainland UK - Delivery is free when you spend over £100. Or £6 if the total order value is under £100. All orders are sent on next day working day delivery via DHL.
NI/Scottish highland/Other non standard postcodes - Delivery is free when you spend over £100. Or £6 if the total order value is under £10. All orders are sent on 48H delivery via DHL.
IRELAND - P&P starts at 29.95 All orders are sent on Standard UPS delivery
EU P&P Starts at 14.99, please contact us for a Quote
International P&P from 14.99 Please contact us.
Direct Customers: We will replace any item that arrives damaged.
If your product arrives damaged. Please contact us immediately to claim a replacement.
A limited replacement warranty is offered on all our products. Please check the product listing for the exact warranty time given. If your unit becomes faulty please return it to us for a replacement
Replacements will only be given once the faulty unit has been inspected.
Warranties are not given due to customer misuse. If we find your return to be in working order, or damaged due to misuse it will be returned to you and no replacement offered.
Proof of purchase must be shown.
We offer a 30 day cancellation policy. A 20% restocking fee will be applied to your order. Refunds can take up to 5 working days to process.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers paypal), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of [] .
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
Part of Diyleduk LTD
Company number 11931451
[Re: Privacy Compliance Officer]
Unit 10 Ireland close, Staveley, Chesterfield S433PE
We will not be held responsible for 3rd party content. This includes but is not limited to; resellers content, comments, links or any other information not posted directly by us.
If you have purchased through a reseller, please read the terms and conditions on the site you purchased from.
We will not be held responsible for any misuse of our product.